Frequently Asked Questions
+ How safe are your cleaning
and protection methods?
We use only the highest quality, safest cleaning solutions on the
market.
+ Do you guarantee your
work?
We have a 5 star rating. If you are not satisfied with the
service experience you received from us, we will rush back to your location at no
charge and no obligation.
Our mission is to provide you with the most outstanding service
experience you have ever received!
+ Are you registered with the
Better Business Bureau?
We are registered with the Better Business Bureau, as well as many
other industry organizations.
+ Are you insured?
Yes, we are insured and bonded.
+ What Process do you use to
clean carpet?
We are experienced in all methods of cleaning and cleans according to
the manufacturer recommendations. Most of the carpet cleaning provided is done
with the “truck-mounted hot water extraction” method.
+ How long does the carpet
take to dry?
The normal drying time is anywhere from 6 to 8 hours. The carpet will
only be damp to the touch. Depending on weather conditions, room temperature,
air flow, and overall conditions this time can vary.
+ I’ve heard it’s best
to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend
professional cleaning at least once per year. The build up of soil in your
carpet in combination with foot traffic creates abrasion that breaks down your
carpet’s fibers. The higher the traffic in a given area, the more often the
carpet will need cleaning.
+ Should I have my carpet
dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers recommend
truck-mounted hot water extraction as the preferred method. Hot-water extraction
done properly by a certified trained technician removes more soil and spots than
dry cleaning methods.
+ Does your cleaning
process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does
not penetrate the backing of the carpet. With our powerful truck-mounted
equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
+ Can you get the pet odor
out of my carpet?
Pet odor is a very common problem. We can help you deal with your pet
challenges. From minor problems to major headaches, we can help find the
solution that works best for you.
The problem with pet odor is that it can be much deeper than it first
appears. Pet urine can easily soak through the backing of the carpet into the
padding underneath. In more severe cases the urine can penetrate into the
sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This, in turn,
contributes to a worsening of the odor problem and can contribute to permanent
color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized
from each of the layers effected. If the contamination is limited to only the
face yarn of the carpet then the cleaning itself may effectively remove the
odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment
of the under-side of the carpet and the sub-floor may be required. Even
replacement of the carpet, however, cannot guarantee complete removal of the
odor.
Left untreated over a period of time pet odor can become absorbed into
many of the porous materials in your home. Draperies, sheet rock, upholstered
furniture, base-boards, even the concrete foundation are just a few of the
materials that can absorb these odors.
We offer a range of solutions to help you with your pet odor problems.
In the long run, however, it may be more a matter of proper maintenance instead
of total elimination. After all, we love our pets and want to keep them a part
of our family. Pet ownership adds to the challenge of maintaining a clean and
healthy home. We can help you meet those challenges.