Frequently Asked Questions

+ How safe are your cleaning and protection methods?

We use only the highest quality, safest cleaning solutions on the market.

+ Do you guarantee your work?

We have a 5 star rating. If you are not satisfied with the service experience you received from us, we will rush back to your location at no charge and no obligation.

Our mission is to provide you with the most outstanding service experience you have ever received!

+ Are you registered with the Better Business Bureau?

We are registered with the Better Business Bureau, as well as many other industry organizations.

+ Are you insured?

Yes, we are insured and bonded.

+ What Process do you use to clean carpet?

We are experienced in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the “truck-mounted hot water extraction” method.

+ How long does the carpet take to dry?

The normal drying time is anywhere from 6 to 8 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.

+ I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

+ Should I have my carpet dry cleaned or steam cleaned?

As mentioned earlier, most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method. Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.

+ Does your cleaning process soak the backing of the carpet?

No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

+ Can you get the pet odor out of my carpet?

Pet odor is a very common problem. We can help you deal with your pet challenges. From minor problems to major headaches, we can help find the solution that works best for you.

The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

We offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. We can help you meet those challenges.